If you have ever had to return an item to Target, you know that the process can take longer than you might like sometimes. We’re not complaining and we understand that employees have a lot of other work to do.
There are moments when we would like to get the process over with faster, though. That’s why Target is looking to revamp its customer service model and make things much easier for us.
While it may come as a shock that there are some people out there who are looking to head to Target without lingering for an hour or two, we are real and we do exist! It’s a famously time-draining store but at long last, those who are looking to make a simple return will be able to do so with ease.
Target is now planning to offer us drive-up returns. It might seem impossible to make a quick in-and-out trip to Target but the store is doing everything in its power to help out. Thanks to this new option, you will be able to stop by and drop off your items without even having to get out of your car. It does not get more convenient than that.
“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” Target’s executive vice president and chief stores officer Mark Schindele said in a press release. “That’s why we’re launching Drive Up Returns. Allowing our guests to process a return from the comfort of their car underscores our commitment to helping guests shop — and return — however they choose.”
This new addition will work in the same manner as Target’s Drive Up service. All you need to do is open up the Target app and head to the Order Details page. As soon as you have chosen to return the item, you will be able to select the option that allows for a Drive Up return.
Once you are en route to the store, the customer is able to click on a button that gives their closest store a notice that they are on the way. As soon as you arrive, you will park in a numbered Drive Up spot and press the “I’m here” button. From there, a Target employee heads outside to take back your returned item. The refund details are shared in a confirmation e-mail and that is all.
How awesome is that?SKM: below-content placeholder